Any questions?

You can contact us directly on WhatsApp at +33 7 44 30 28 99.

We are reachable only via WhatsApp (calls and messages outside WhatsApp are not handled).

You can also write to us at info@alphavitalite.com.

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AlphaV Essentials:

Essentials for optimizing your energy, physique, and confidence.

    Satisfied customers

    4.81 ★ (1351)
    Verified

    Frequently Asked Questions (FAQ)

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    What types of products do you offer?

    We offer wellness products and accessories designed to improve daily comfort and experience. Our products are not medical devices.

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    Where do you deliver?

    We deliver in Europe to the address provided during the order.

    Available delivery zones are specified at the time of payment.

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    What are the delivery times?

    Estimated delivery times are generally between 7 and 12 business days.They are indicated before order confirmation and reminded in the shipping confirmation email.
    These delivery times may vary depending on the destination and the chosen delivery method.

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    How do I track my order?

    Once your order has shipped, you will receive a confirmation email with a tracking number.

    You can track your package at any time via our order tracking page.

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    What payment methods do you accept?

    We accept secure payments by credit card and via PayPal, as well as any other payment method offered on the website at the time of order.

    We do not store any bank details.

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    Can I cancel or change my order?

    Once an order has been confirmed and is being processed, it can no longer be modified.

    However, you have a 14-day right of withdrawal after receiving your order, in accordance with the law.

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    What is your return policy?

    You have 60 days from the date of receipt of your order to request a return.

    Items must be returned in their original packaging, accompanied by proof of purchase.

    Return shipping costs are the responsibility of the customer.

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    When will I be reimbursed?

    Once the returned item has been received and inspected, a refund will be issued to your original payment method, within a timeframe that may vary depending on banking institutions.

    You will be informed by email at each step.

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    Do you offer subscriptions?

    Some offers may include an automatically renewing subscription.

    The frequency, amount, and terms are clearly indicated before subscription.

    The subscription is non-binding and can be canceled at any time from the customer area or by contacting customer service.

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    How do I cancel a subscription?

    You can cancel your subscription:

    • from your customer area, or
    • by contacting our customer service.

    Any cancellation takes effect for the next period if the current period has already been billed.

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    How do I contact customer support?

    Our customer service team is available for any questions or assistance you may need:

    📧 info@alphavitalite.com
    📞 +33 7 44 30 28 99

    We will get back to you as soon as possible.

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    Is my personal data protected?

    Yes. Your personal data is processed in accordance with our Privacy Policy and in compliance with current regulations. It is never sold to third parties.